Advanced Practice Nurse - Telephonic Medicine Center - PRN, Oncall

UFCW Local 7 - $63.06 - $91.64
"May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.


Job Summary:

The Telephonic Medicine Center (TMC) Nurse Practitioner (NP) practices professional nursing in accordance with accepted practice standards, by performing independent nursing functions and delegated medical functions in the Telephonic Medicine Center by handling a variety of requests from internal and external KFHP-CO sources and ensures that members are connected to the highest, most appropriate level of care needed to resolve their issue. Provides care delivery in a telehealth setting through various means including screens calls, triages resource, provides support, and collaborating with all care resources in KFHP-CO.

Essential Responsibilities:

• This position knows and complies with all KP (Kaiser Permanente) quality, safety, and emergency policies and procedures.


• Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership.


• Ensures patient safety in the preparation and provisioning of care related to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs.


• Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.


• Handles a variety of requests from internal and external points seeking advice on the most appropriate level of care needed to care for KFHP-CO members.


• Assesses patients' needs based on information provided via virtual connections from member contact points or members.


• Maintains knowledge of KP resources and assigns appropriate level of care based on assessment.


• Considers evidence-based practice, patient preference, and other resource information to deliver culturally sensitive health, and enable members with informed decision making.


• Provides Medical advice and/or manages appropriate cases.


• Escalates urgent/emergent situations.


• Provides member care in a safe, efficient, and cost-effective manner.


• Educates and counsels healthcare teams and member on care plans and treatment options.


• Clearly and concisely documents all interactions in KP electronic medical record and other KP systems.


• Assists with arranging transportation to KP venues and provides call-ahead notification.


• Collaborate with other members of the TMC and KP resources to provide care congruent with accepted standards of practice.


• Obtains medical history through, conveyed information, member interaction, and chart review and develops assessment, plan, including and not limited to prescribing treatment plans and medications or other needs prior to disposition.


• Understands the need to review lab and other results, including critical results and intervenes appropriately to support member care needs during usual and atypical business hours.


• As a TMC team member, assists in various situations to deliver high quality, affordable care.


• Attends mandatory department meetings and performs miscellaneous duties as assigned by Supervisor/Manager.


• Contributes to team patient care goals and standards of care.


• Participates in the training and/or mentoring of new employees and colleagues.


• Participates in safety and quality assurance activities including the peer review process.


• Continuously understands and complies with relevant (federal, state, and local rules and regulations and organizational policies including licensure and certification.


• Ability to deliver care in telehealth setting using various communication methods and technologies.


• Ability to bend and sit for prolonged periods.


• Performs other duties as assigned by manager/supervisor.