Ambulatory Care Supervisor RN, Adult Primary Care (Oceanside)

Location
Oceanside, California
Posted
May 14, 2024
Closes
May 21, 2024
Ref
65160469760
Specialty
Nurse
Job Summary:

During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient - focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.

Essential Responsibilities:


  • In assigned area/function, supervises the operations and delivery of patient care services.

  • Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.

  • Establishes and maintains effective, collaborative relationships with physicians and other departments.

  • Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.

  • Supervises and maintains patient care and quality service standards to meet members and internal clients expectations.

  • Acts as patient advocate resolving patient care issues.

  • Recommends and evaluates processes to improve systems and patient care results across the continuum of care.

  • Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.

  • Supervises use and maintenance of equipment, supplies and medications.

  • Assists managers/assistant managers in developing and maintaining the competency of all department staff.

  • Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.

  • Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.

  • Measuring and improving internal and external customer satisfaction.

  • Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.



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