Manager Inpatient Med/Surg Telemetry Observation Unit - Seattle

Seattle, Washington
Jan 19, 2024
Feb 21, 2024
Sign on Bonus eligible position!

Provides day-to-day leadership and management of 24 hour/7 day week department through use of program planning, vision translation, setting/communicating expectations and guiding staff to achieve KP business and inpatient/observation services goals. Leads the coordination of inpatient and observation services. Oversees the nutritional services and other assigned ancillary departments as necessary. Manages staffing/scheduling, budget, staff competency, integration with medical staff, ancillary hospital and system departments. Assists in developing and maintaining the quality metrics policies for the inpatient/ observation unit. Assists with development and maintenance of departmental policies and procedures. Coordinates with ancillary departments to achieve organizational and department goals and metrics.

Essential Responsibilities:

  • Develop, Implement and maintain quality program, regulatory and organizational compliance, and patient safety. Ensure Press Ganey compliance. Encourage staff participation in organizational surveys.

  • Responsible for the day to day clinical operations of the inpatient unit to include appropriate staffing based on acuity. On going Performance Management of staff. Focused attention on staff satisfaction/engagement, recruitment and retention.

  • Responsible for the management of Nutrition Services Department and work in collaboration with the Ambulatory Services Center (Phase 3) Manager to ensure efficient utilization of staff and appropriate placement of patients. Work collaborative with all Ancillary Services departments to ensure quality of technical care and services to inpatients and observation patients.

  • Assesses and refines financial strategies to meet revenue and expense targets. Capture data, monitor and correct it to assure accuracy, e.g. ensure comprehensive capture of services provided by Inpatient/Observation unit. Respond to data in a manner which assures timely and appropriate interventions.

  • Actively participates in leadership forums, working one level up from departmental responsibilities to advance the goals of the division. Participates in or leads system-wide projects that are designed to achieve division goals. Implement system-wide strategies at the department level in a timely and effective way, ensuring all staff understand the significance to our overall success. Ensure that timely, accurate unit data are available to contribute to the evaluation of division performance; ensure service capture and accurate billing.


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