Nursing Operations Director

Santa Clara, California
Jan 19, 2024
Apr 13, 2024
Job Summary:

Plans, organizes, directs, evaluates and coordinates administrative nursing services within a single medical center including but not limited to patient care staffing office and systems, nursing supervisors, quality liaisons, bed control, and lift team/transport. Collaborates with KFHP/H and the Medical Group staff in the development and execution of strategic plans, providing quality care, and managing cost-effective services which are aligned with federal, state, and local regulations. Accountable for the following areas dependent upon medical center beds and services offered: Administrative Services: Staffing Offices including systems, Nursing Supervisors, Bed Control, Nursing Quality including Quality Liaisons and Responsible Reporting. Key Relationships include Clinical and Administrative Director peers, Chiefs of Service, other department directors reporting to Assistant Administrators for clinical and operations, regional PCS, AMGAs, community peers.
Essential Responsibilities:

  • Collaborates with CNO and other medical center management in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction.

  • With TPMG partner and other Directors, directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of services and cost effective utilization of necessary services. Builds trust with the nursing team through visibility.

  • Coordinates with TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships with facility leadership groups.

  • In collaboration with medical staff and facility leadership ensures a superior care experience and a safe environment with patients and staff. Ensures policies, practices, and procedures comply with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.

  • Maintains and updates administrative policies and procedures related to nursing. Oversees the development of department standards as identified by regulatory agencies including policies and procedures.

  • Provides clinical and professional oversight for areas of accountability. Assures successful implementation of organizational strategies: Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient Satisfaction. Through the hiring, retention, and development of internal staff in areas of accountability, achieves staffing ratios and optimal patient outcomes with minimal dependence on premium pay (overtime and registry/traveler staff).

  • Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes based practice.

  • Utilizes research data to implement clinical changes and the delivery of patient care and member services.

  • Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation.

  • Maintains a state of continuous regulatory readiness. Enhances nursing practice and patient outcomes through the effective use of the GRASP committee.

  • Plans, organizes, directs, evaluates, and coordinates the staffing office including effective use of position control, scheduling practice, time and attendance system (TIME), staffing system (ANSOS), and workload system (GRASP).

  • Develops and manages a high-functioning staffing office team that effectively utilizes resources, systems, and policies and procedures.

  • Ensures nursing supervisors provide professional and clinical oversight on off-shifts including mentoring of assistant nurse managers and staff.

  • With Utilization Management, Support Services, ED, and other hospital departments, manages bed control by ensuring appropriate policies and procedures, effective communication channels, rapid response to EPRP for bed, and timely dispute resolution.

  • Maintain bed control flow on a day-to-day basis.

  • Works with facility Chief Financial Officer and Admitting Office to assure coordination of movement of patient through system and facilitate work with financial counselors. Includes accountability for Admissions, Discharge, and Transfers (ADT) system. Collaborates with Quality and Service on the development of nursing quality program.

  • Manages Quality Liaison(s) and ensures successful implementation of responsible reporting program and other nursing quality programs.

  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues.

  • Participates in developing the hospitals plan for the recruitment and retention of nursing resources to ensure that a sufficient number of qualified staff members are available to meet the needs of the patients.

  • Directs the budget and resource allocations for designated departments. Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services.

  • Communicates effectively as hospitals advocate to members of the community, continually seeking ways to improve and promote the public relations objective of the hospital and marketing services.

  • Accesses KP Health Connect to evaluate the quality of care provided. Uses KP Health Connect to manage clinical operations. Monitors quality, appropriateness, and accuracy of KP Health Connect documentation. Maintains role specific KP Health Connect competencies.

  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

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