RN Quality Coordinator

Portsmouth, New Hampshire
Sep 22, 2023
Sep 23, 2023
Nurse, Registered Nurse
Contract Type
Full Time


The RN Quality Coordinator (QC) will work under the direction of the Director or Manager of Quality and collaboratively with the Quality and Payor Initiative central support team, Practice Managers and staff to support, promote, design, and implement improvements and innovations. In order to achieve defined outcomes, the Quality Coordinator engenders commitment, encourages cultural changes, disseminates information, and provides support for safety process changes. The Quality Coordinator ensures compliance with applicable accreditation, regulatory, and licensure standards.

***This position is office-based in Portsmouth, NH and supports all of our practices across New Hampshire.***


HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

  • Under the direction of the Director/Manager of Quality, directs efforts at the practice level to ensure effective Quality Program and Performance Improvement methodologies are successfully implemented and maintained throughout the assigned market(s).
  • Provides guidance to HCA Physician Services Group (PSG) employees/management in complying with the requirements and intentions of the Quality and Payor Initiatives team’s programs.
  • Ensures quality of care and safe clinical practices are maintained and promoted.
  • Executes the orientation program for new hires, overseeing their progress and providing additional training as needed and identifies and provides opportunities for any needed remedial training.
  • Performs practice and clinical audits as directed by Director/Manager of Quality.
  • Plan, coordinate and conduct direct observations of back office clinical staff and lab personnel as per the Urgent Care service line Direct Observe Protocol for each discipline. Participate in back office and lab quality improvement studies in the Urgent Care service line, as directed.
  • Prepare and submit minutes from all meetings, as directed.
  • Assists in preparations of metric reports and development of meaningful improvement plans in collaboration with practice staff and/or quality team members. Submits monthly reports to the Director/Manager of Quality and participates in monthly operations reviews as directed.
  • Maintains awareness of regulations, keeping abreast of pending and or implemented changes.
  • Develops communication tools to alert Divisions of their performance on quality metrics.
  • Participates in implementation and monitoring of division quality initiatives.
  • Maintains competency with all current Quality Program initiatives.
  • Provides education to employees and medical staff and supports development of ongoing educational resources as related to Quality initiatives.
  • Meets regularly with Practice Managers and encourages shared learning.
  • Trains staff on infection control practices, OSHA, high-level disinfection and autoclave, and other clinical and regulatory components such as drug screen, breathe alcohol technician and respirator fit testing.
  • Creates and manages all preceptor, new employee, back office and lab training schedules to ensure initial and refresher training is conducted as directed by Director/Manager of Quality for physician practices or the Director of Training in the urgent care service line.
  • As directed by the Director/Manager of Quality, reviews complaints, incidents, concerns, or questions relative to complaints, grievances, and/or quality of care opportunities.
  • Maintains the strictest confidentiality in the areas of patient, employee and physician relations.
  • Observes and exhibits the “Code of Conduct” philosophy and “Mission and Value Statement”.


  • Bachelor Degree required (prefer Bachelor of Science in Nursing)


  • Minimum 2-years relevant experience preferred.


  • Current licensure as a Registered Nurse in state of residence required.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Quality Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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